Return & Refunds

Step 1:

  • Go to the SUPPORT CENTER
  • Select the option to START A RETURN
  • Submit the form.

Step 2: Get your label

  • Check your inbox, you’ll receive a link to create your FREE domestic returns label.
  • Print your label.

Step 3: Return your products

  • Re-wrap the products.
  • Attach your label.
  • Go to your closest Post Box and return for free.

Once received, we’ll process the refund and notify you via email. Your refund will be credited back to you in the next 3-5 days, depending on the payment method used to place your order. If the item returned does not meet our Returns Policy below your order will be sent back to you on your coast.

RETURN POLICY

We want you to be satisfied with your purchase so we make sure that all the products are not faulty, wrongly described or different from a sample shown. We will meet our legal obligations in the country in which the products were purchased. Just follow the returns process above in-store or online. Change of Mind Returns Not in love? That’s fine! If you change your mind about the products you purchased from us online or in-store, we will exchange those products in-store in the country in which they were purchased, subject to the following conditions:

  1. Products purchased from the IXK STUDIO online store can be exchanged in the next 7 days after purchase by the customer.
  2. Items must be in original sale condition (unworn, unwashed, or otherwise unused with original tags/labels attached)
  3. You may be asked to provide personal details for exchanges. These details will be used for the purpose of processing the return
  4. Shipping costs may be refunded on faulty items only.