1.1 IXK STUDIO IS RESPONSIBLE FOR THIS WEBSITE SHOP THAT OFFERS ACCESSORIES FOR SALE. THESE TERMS & CONDITIONS SHALL APPLY IN THE LATEST VERSION TO ALL ORDERS AND CONTRACTS MADE BY IXK STUDIO AND THE CLIENT, WHO EITHER IS A PRIVATE PERSON OF FULL AGE OR A COMPANY PLACING A WHOLESALE ORDER. NO SUBSEQUENT AGREEMENT IN ANY WAY ALTERING THESE TERMS & CONDITIONS SHALL BE BINDING ON IXK STUDIO UNLESS MADE IN WRITING AND SIGNED BY AN AUTHORIZED OFFICER OF IXK STUDIO.
1.2 THESE GENERAL TERMS AND CONDITIONS OF SALE ARE THOSE OF IXK STUDIO HAVING ITS REGISTERED OFFICE AT RUDOLF-VON-ALT-PLATZ – 1030 VIENNA – AUSTRIA, REGISTERED WITH THE AUSTRIAN TRADE AND COMPANIES REGISTRY. ITS EU VAT NUMBER IS ATU 714 727 79 . ITS PHONE NUMBER IS AS FOLLOWS: +43 (0) 681 108 70 550.
2.0. THE PURCHASE OF ANY PRODUCTS OFFERED ON THE WWW.IXK-STUDIO.COM WEBSITE IS SUBJECT TO THESE TERMS AND CONDITIONS OF SALE FOR THE SITE TERMS AND CONDITIONS OF SALE. IXK STUDIO PRODUCTS ARE EXCLUSIVELY INTENDED TO BE SOLD TO END CONSUMERS, NATURAL PERSONS OR CORPORATIONS, WITH THE EXCLUSION OF ALL RESELLERS OR INTERMEDIARIES ACTING ON BEHALF OF RESELLERS. CONSEQUENTLY, THE CUSTOMER AFFIRMS THAT IT IS ACTING AS THE END CONSUMER AND DOES NOT INTEND TO RESELL THE IXK STUDIO PRODUCTS FOR COMMERCIAL PURPOSES.
2.1 IXK STUDIO MAY UPDATE THESE TERMS AND CONDITIONS OF SALE AT ANY TIME. YOU CAN VIEW THE APPLICABLE VERSION OF THE TERMS AND CONDITIONS OF SALE AT ANY TIME BY CLICKING ON THE HYPERLINK. THE TERMS AND CONDITIONS OF SALE APPLICABLE AT THE TIME OF ENTERING INTO THE CONTRACT OF SALE ARE THOSE WHICH ARE BINDING ON YOU.
2.2 THE PRODUCTS AS PRESENTED ON THE WEBSITE -UNLESS SPECIFIED OTHERWISE- ALL MENTIONED PRICES ARE GIVEN IN EURO INCL. VAT PLUS SHIPPING COSTS. PLEASE NOTE THAT IF YOU ORDER FROM OUTSIDE OF INDONESIA IMPORT TAXES AND DUTIES MIGHT APPLY THAT YOU HAVE TO SETTLE WITHIN YOUR COUNTRY.
2.3 YOUR ORDER MAY BE SUBJECT TO IMPORT DUTIES AND TAXES, WHICH ARE LEVIED ONCE A SHIPMENT REACHES YOUR COUNTRY. YOU WILL BE RESPONSIBLE FOR PAYING ADDITIONAL CHARGES FOR CUSTOMS CLEARANCE; WE HAVE NO CONTROL OVER THESE CHARGES AND CANNOT PREDICT WHAT THEY MAY BE. CUSTOMS POLICIES VARY WIDELY FROM COUNTRY TO COUNTRY; PLEASE CONTACT YOUR LOCAL CUSTOMS OFFICE FOR FURTHER INFORMATION.
ADDITIONALLY, WHEN ORDERING FROM SHOP.IXK-STUDIO.COM, YOU ARE THE IMPORTER AND MUST COMPLY WITH ALL LAWS AND REGULATIONS OF THE DESTINATION COUNTRY. YOU AUTHORISE US TO DESIGNATE A CARRIER TO ACT AS YOUR AGENT WITH THE RELEVANT CUSTOMS AND TAX AUTHORITIES IN THE DESTINATION COUNTRY, TO CLEAR YOUR MERCHANDISE AND ADVANCE (ON YOUR BEHALF) ANY DUTIES AND TAXES OWED BY YOU.
THE SITE MAY BE USED TO ORDER A SELECTION OF IXK STUDIO PRODUCTS DIRECTLY ONLINE VIA THE INTERNET FOR DELIVERY TO THE EU AND WORLDWIDE SECTION “8.1 DELIVERY AND COLLECTION AREA” BELOW).
YOU MAY ALSO PLACE YOUR ORDER BY PHONE AT +43 (0) 681 108 70 550
FROM MONDAY TO SATURADY (EXCEPT AUSTRIAN PUBLIC HOLIDAYS), FROM 11 A.M. TO 6 P.M. (GMT+1)
ALL OUR PARCELS ARE SHIPPED OUT WITH STANDARD WORLDWIDE DELIVERY AND GENERALLY TAKES 7 – 14 BUSINESS DAYS FROM DISPATCH TO REACH YOU. WE DO NOT HAVE EXPRESS SHIPPING OPTIONS AT THIS TIME.
WE OFFER FREE SHIPPING WORLDWIDE FOR ALL ONLINE ORDERS VALUED OVER 250 € IN A SINGLE TRANSACTION. ORDERS VALUED UNDER 250€ WILL INCUR A FLAT RATE SHIPPING FEE. PLEASE SEE BELOW FOR OUR FLAT RATE SHIPPING FEES.
| ZONE | ORDER SPEND UNDER EUR 250 | ORDER SPEND OVER EUR 250 | ESTIMATED DELIVERY TIME |
|---|---|---|---|
| 1 | FLAT RATE OF EUR 10.00 | FREE WORLD WIDE SHIPPING | UP TO 3 – 6 BUSINESS DAYS |
| 2 | FLAT RATE OF EUR 20.00 | FREE WORLD WIDE SHIPPING | UP TO 6 – 14 BUSINESS DAYS |
OUR FOLLOWING SHIPPING ZONES ARE BASED OF THE COMPETITIVE RATES FROM EMS POST INDONESIA AND DHL INTERNATIONAL.
| ZONE | COUNTRY |
|---|---|
| 1 | EUROPE |
| 2 | WORLDWIDE |
IXK STUDIO TAKES NO RESPONSIBILITY FOR ANY CUSTOM DUTIES, FOREIGN TAXES OR OTHER FEES THAT MAY BE IMPOSED DURING THE IMPORTATION INTO YOUR LOCAL GOVERNMENT. ALL TAXES AND DUTIES DIFFER BETWEEN COUNTRIES AND STATES AND THEREFORE WE ARE UNABLE TO PROVIDE ESTIMATED COSTS BEFORE DELIVERY. THESE COSTS ARE MADE AT THE DISCRETION OF YOUR LOCAL POSTAL SERVICE AND ARE OUT OF OUR CONTROL.
WHILE WE WILL ENDEAVOUR TO INFORM ALL OUR CUSTOMERS REGARDING RELEVANT IMPORT RESTRICTIONS THAT WE ARE AWARE OF. UNDERSTANDING SUCH RESTRICTIONS AND THE PAYMENT OF ANY ASSOCIATED COSTS IS CONSIDERED THE RESPONSIBILITY OF THE PURCHASER/RECEIVER. FOR FURTHER INFORMATION, WE ADVISE YOU TO CONTACT YOUR LOCAL CUSTOMS OFFICE. SHIPPING FEES AND TAXES WILL NOT BE REFUNDED FOR PACKAGES THAT ARE REFUSED DUE TO TAX AND CUSTOMS DUTIES.
PAYMENTS INCLUDING SHIPPING FEES ARE ACCEPTED VIA CREDIT CARD, PAYPAL OR DIRECT BANK TRANSFER. IN THE EVENT THAT ORDERED GOODS ARE NOT AVAILABLE AT PRESENT, ANY AMOUNTS CREDITED IN ADVANCE WILL BE REFUNDED IMMEDIATELY UNLESS THE CLIENT IS WILLING TO CHOOSE A DIFFERENT ITEM.
5.1 PAYPAL
BY CHOOSING THE PAYMENT OPTION PAYPAL THE CUSTOMER AGREES TO PAY IMMEDIATELY AFTER THE PURCHASE ORDER. AFFIRMATION OF THE CONTRACT AND DELIVERY WILL BE EFFECTED UPON RECEIPT OF PAYMENT. IXK STUDIO IS ENTITLED TO CANCEL AN ORDER, IF THE PAYMENT IS NOT MADE WITHIN 5 WORKING DAYS WITHIN THE ORDER.
5.2 CREDIT CARD
ALL CREDIT CARD INFORMATION (NUMBERS, EXPIRY DATES ETC) WILL BE HANDLED WITH AN ENCRYPTED PROTOCOL AUTOMATICALLY TO ENSURE THAT NEITHER IXK STUDIO NOR THIRD PARTY HAVE ACCESS TO THIS INFORMATION. THIS CREDIT CARD INFORMATION WILL ONLY BE USED AGAIN AFTER PURCHASE TRANSACTION IN THE CASE OF EVENTUAL REFUNDS. PLEASE NOTE THAT THIS S A DIRECT WHITHDRAWAL.
5.3. DIRECT BANK TANSFER
IN CASE YOU ARE UNABLE TO COMPLETE A PURCHASE VIA CREDIT CARD OR PAYPAL IXK STUDIO ALSO ACCEPTS DIRECT BANK TRANSFERS. ALL TRANSFERS WILL HAVE TO BE MADE 5 WORKING DAYS WITHIN THE ORDER. ONCE THE PAYMENT IS RECEIVED THE ORDER PROCESS WILL START.
6.1. OUR POLICY
THE IXK STUDIO WEBSITE IS OPERATED BY IXK STUDIO, INCLUDING PROCESSING AND STORING ALL OF THE DATA COLLECTED ON OR THROUGH THE WEBSITE, ONLY IN THE MANNER AND FOR THE PURPOSES DESCRIBED IN THIS PRIVACY POLICY. FURTHER, WE WILL USE ANONYMOUS AGGREGATE INFORMATION WHENEVER POSSIBLE. IXK STUDIO RESPECT OUR USERS’ RIGHT TO BE INFORMED ABOUT THE COLLECTION AND PROCESSING OF THEIR PERSONAL INFORMATION.
PLEASE READ THIS PRIVACY POLICY CAREFULLY. IF YOU DECIDE TO USE THE WEBSITE AND SHOP YOU CONSENT TO THE COLLECTION, THE USE AND THE DISCLOSURE OF YOUR INFORMATION, INCLUDING PERSONAL AND FINANCIAL INFORMATION, BY IXK STUDIO UNDER THE TERMS DESCRIBED IN THIS PRIVACY POLICY. IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLIC PLEASE EXIT THE WEBSITE NOW AND DO NOT PURCHASE ANY OF THE IXK PRODUCTS OFFERED FOR SALE ON THE WEBSITE.
6.2. INFORMATION WE COLLECT
IXK STUDIO COLLECTS ONLY THE INFORMATION YOU PROVIDE IN THE MY ACCOUNT SECTION, SUCH AS YOUR DELIVERY OR INVOICE ADDRESS, LOCATION INFORMATION, IP ADDRESS AND ACCESS TIME. ALL PAYMENT DATA IS ENCRYPTET VIA WWW.IXK-STUDIO.COM.
6.3. PURCHASING
WHEN YOU COMPLETE CHECKOUT PROCEDURES TO PURCHASE PRODUCTS SOLD ON THE WWW.IXK-STUDIO.COM SITE, WE COLLECT YOUR PERSONAL INFORMATION (FOR EXAMPLE, NAME, E-MAIL ADDRESS, MAILING ADDRESS, CREDIT CARD NUMBERS, AND TELEPHONE NUMBER) FOR THE PURPOSE OF SELLING THE PRODUCTS ORDERED BY YOU AND MANAGING YOUR PAYMENT, INCLUDING ANTI-FRAUD CONTROL WHEN PAYING BY CREDIT/DEBIT CARD.
6.3. CUSTOMER ASSISTANCE
WHEN YOU REQUEST CUSTOMER SERVICE ASSISTANCE, WE COLLECT YOUR PERSONAL INFORMATION (FOR EXAMPLE, YOUR FIRST AND LAST NAME, E-MAIL ADDRESS AND ENCRYPTET PASSWORD) TO PROVIDE YOU WITH CUSTOMER SERVICE RELEVANT TO THE WWW.IXK-STUDIO.COM SITE AND TO THE PURCHASE OF PRODUCTS ON THE WWW.IXK-STUDIO.COM SITE.
6.4. SERVICE REGISTRATION
WHEN YOU REGISTER WITH THE WWW.IXK-STUDIO.COM SITE, WE COLLECT YOUR PERSONAL INFORMATION (FOR EXAMPLE, YOUR NAME, E-MAIL ADDRESS) THROUGH THE RELEVANT REGISTRATION FORM (MY ACCOUNT), IN ORDER TO PROVIDE YOU WITH SERVICES IN RESERVED ACCESS AREAS OF THE WWW.IXK-STUDIO.COM SITE AND TO SEND YOU OUR NEWSLETTER, WHEN YOU HAVE SUBSCRIBED FOR IT.
6.4. MARKETING
WE DO NOT USE YOUR EMAIL ADDRESS, PHONE NUMBER AND MAILING ADDRESS TO SEND COMMERCIAL COMMUNICATIONS THROUGH VARIOUS CHANNELS, BOTH ELECTRONIC (E-MAIL, TEXT MESSAGES) AND TRADITIONAL (SNAIL MAIL, TELEPHONE) EXCEPT THE NEWSLETTER BY AGREEMENT.
6.5. STORAGE OF DATA
YOUR PERSONAL INFORMATION IS GENERALLY PROCESSED BY ELECTRONIC MEANS, HOWEVER, IN CERTAIN CIRCUMSTANCES, PAPER-BASED MEANS MAY BE USED, FOR EXAMPLE, FOR PROCESSING RELATED TO FRAUD PREVENTION PURPOSES. YOUR PERSONAL INFORMATION IS STORED IN A WAY WHICH ALLOWS US TO IDENTIFY YOU FOR THE TIME NECESSARY TO CARRY OUT THE PURPOSES FOR WHICH SUCH INFORMATION IS COLLECTED AND PROCESSED.
YOUR INFORMATION WILL BE COLLECTED AND STORED ON SERVERS LOCATED IN AUSTRIA. BY PROVIDING US WITH YOUR INFORMATION YOU CONSENT TO ITS USE AND PROCESSING IN THE EU AND ITS TRANSFER TO AUSTRIA FOR THE SAME PURPOSES, REGARDLESS OF THE COUNTRY FROM WHICH YOU ACCESS THE WEB SITE.
6.6. SECURITY MEASURES
WE HAVE SECURITY MEASURES ADOPTED TO PROTECT INFORMATION DATA AGAINST ACCIDENTAL OR UNLAWFUL DESTRUCTION, LOSS, ALTERATION, UNAUTHORIZED DISCLOSURE OR ACCESS AND AGAINST OTHER UNLAWFUL FORMS OF DATA PROCESSING, AS PROVIDED IN OUR PRIVACY POLICY. WE RESTRICT ACCESS TO INFORMATION ONLY TO EMPLOYEES, CONTRACTORS AND AGENTS THAT NEED TO PROCESS INFORMATION FOR THE PURPOSES SET FORTH HEREIN. NEVERTHELESS, IXK STUDIO CAN NOT GUARANTEE THAT THE SECURITY MEASURES ADOPTED FOR THE PROTECTION OF THE WWW.IXK-STUDIO.COM SITE AND THE TRANSMISSION OF DATA AND INFORMATION THROUGH THE WWW.IXK-STUDIO.COM SITE WILL PREVENT OR EXCLUDE ANY RISK OF UNAUTHORIZED ACCESS TO OR LOSS OF DATA; ANY TRANSMISSION OF INFORMATION IS AT YOUR OWN RISK. IT IS ADVISABLE THAT YOUR COMPUTER BE EQUIPPED WITH SOFTWARE DEVICES FOR THE PROTECTION OF NETWORK DATA TRANSMISSION AND RECEIPT (SUCH AS, UPDATED ANTIVIRUS SYSTEMS) AND THAT YOUR INTERNET SERVICE PROVIDER TAKE APPROPRIATE MEASURES FOR THE SECURITY OF NETWORK DATA TRANSMISSION (SUCH AS, FIREWALLS AND ANTI-SPAM FILTERING).
WHEN PROCESSING YOUR CREDIT CARD INFORMATION IN CONNECTION WITH THE PURCHASE OF PRODUCTS ON THE WWW.IXK-STUDIO.COM SITE, WE USE THE STRIPE AUDITED PROCESSION BY A PCI-CERTIFIED AUDITOR WHICH IS CERTIFIED TO PCI SERVICE PROVIDER LEVEL 1. THIS IS THE MOST STRINGENT LEVEL OF CERTIFICATION AVAILABLE IN THE PAYMENTS INDUSTRY. TO ACCOMPLISH THIS, IT MAKE USE OF BEST-IN-CLASS SECURITY TOOLS AND PRACTICES TO MAINTAIN A HIGH LEVEL OF SECURITY BY STRIPE.
6.7. GOVERNING LAW
THE PROCESSING OF PERSONAL DATA BY IXK STUDIO WILL BE CONDUCTED IN COMPLIANCE WITH APPLICABLE EU LAWS, ANY CLAIMS OR COMPLAINTS MUST BE FILED IN AUSTRIA. SINCE PERSONAL INFORMATION OF USERS AND CUSTOMERS OF THE. THE ABOVEMENTIONED LAW GUARANTEES THAT THE PROCESSING OF YOUR PERSONAL DATA WILL BE CARRIED OUT IN COMPLIANCE WITH THE FUNDAMENTAL RIGHTS AND FREEDOMS OF INDIVIDUALS AND THEIR DIGNITY, WITH PARTICULAR REFERENCE TO CONFIDENTIALITY, PERSONAL IDENTITY AND THE RIGHT TO PERSONAL DATA PROTECTION.
6.8. CONTACTS
IF YOU WISH TO RECEIVE FURTHER INFORMATION REGARDING OUR PRIVACY POLICY, PLEASE CONTACT OUR CUSTOMER SERVICE BY BY SENDING A MAIL TO THE ADDRESSES PROVIDED IN THE CONTACT SECTION.
THIS PRIVACY POLICY IS EFFECTIVE AS OF FEBRUARY 2018.
ALL PRODUCTS PROVIDED BY IXK STUDIO WILL BE FREE OF ANY LATENT DEFECTS THAT MAY RENDER IT UNFIT FOR ITS INTENDED USE. THIS WARRANTY WILL ONLY APPLY IF YOU MAKE THE REQUEST WITHIN TWO YEARS OF DISCOVERING THE DEFECT.
IN THE EVENT OF A LATENT DEFECT, YOU CAN CHOOSE TO RETURN THE PRODUCT AND RECEIVE A REFUND FOR THE PRICE AND COSTS ARISING FROM THE PURCHASE, OR KEEP THE PRODUCT AND RECEIVE A REFUND FOR PART OF THE PRICE. IN ALL CASES, IT IS YOUR RESPONSIBILITY TO PROVE THAT YOU FULFIL THE WARRANTY CONDITIONS.
IN THE EVENT OF DEFECTS AND LATENT DEFECTS, PRODUCTS SHOULD BE RETURNED TO THE RETURN ADDRESS BELOW.
WE WANT YOU TO BE HAPPY WITH OUR PRODUCTS. SHOULD YOU FOR ANY REASON BE UNHAPPY WITH OUR DELIVERED GOODS, YOU HAVE THE RIGHT TO RETURN OR EXCHANGE THEM – ACCORDING TO AVAILABILITY – WITHIN 7 DAYS AFTER THE ARRIVAL OF THE GOODS. THE TERM BEGINS WITH THE RECEIPT OF THE GOODS.
PLEASE NOTE THAT ONLY PRODUCTS THAT ARE IN THEIR ORIGINAL CONDITION (UNWORN, UNWASHED AND WITH ORIGINAL TAGS AND PACKAGING) WILL BE REFUNDED, OTHERS WILL BE RETURNED TO THE CUSTOMERS AT THEIR OWN COST.
SHOULD THE PRODUCT BE DAMAGED ON ARRIVAL, OR IF YOU DISCOVER ANY DEFECTS IN YOUR PRODUCT, PLEASE CONTACT US ON SERVICE@IXK-STUDIO.COM. WE WILL ORGANISE WITH YOU TO RETURN THE ITEM FOR ASSESSMENT.
AFTER ASSESSMENT WE WILL FIRSTLY APPROVE EITHER REPAIR OR REPLACEMENT, OR ALTERNATIVELY A CREDIT. IF REPAIR OR REPLACEMENT IS NOT POSSIBLE WE WILL PROVIDE YOU WITH A CREDIT IN THE VALUE OF THE PRODUCT. KINDLY NOTE THAT WE DO NOT COVER THE SHIPPING COSTS OF RETURNING YOUR GOODS.
THE RETURN OF GOODS SHOULD BE SENT TO: